Great leadership is more important than it has ever been, but the concept of leadership is changing. Sunita Malhotra, professor of the CEMS MIM at the Louvain School of Management and Managing Director, People Insights, makes a case for the leadership model of the future.
Cultural Intelligence is a skill you can acquire through constant practice. Cultural differences are all too often limited to nationalities or ethnicities. We all have several identities and belong to several different groups. For example, there are cultural differences between us and our parents: We don’t always think or act the same way. There are cultural differences between genders, as we are socialized in certain behaviors. There are cultural differences between job roles: An engineer and a salesperson will look at the same events with a different eye and have different interpretations.
The Lufthansa Group is an aviation company with worldwide operations and more than 550 subsidiaries and affiliated companies. The portfolio of companies comprises network airlines, point-to-point airlines, and aviation service companies. CEMS spoke with Remo Hauser, Director, Head of Employee Experience, Human Resources SWISS, to learn more about this great partnership.
1. Could you briefly describe Lufthansa Group’s corporate culture?
I am often asked how much we really need to know about other cultures, and whether or not “head” knowledge about cultural differences really matters. Is it not enough to be aware of possible differences in attitude and behaviors—to just “assume difference”?